Support and Managed Services
Your agency runs on HubSpot now. We keep it running: fixing issues, making changes as you grow, keeping your AMS in sync, and adding new features every month. One monthly fee, answers within 24 hours.
24-hour response · AMS360, QQCatalyst, HawkSoft & Momentum AMP · HubSpot Solutions Partner
Go-live is the start, not the finish.
Implementation gets HubSpot set up for your agency. Then the real work begins, and most agencies don't have anyone whose job it is.
- New people keep arriving. A new CSR or producer needs to be trained, set up with the right permissions, and productive by Monday.
- Your AMS data has to stay trustworthy. When a policy, premium or renewal date stops syncing, producers stop trusting the system.
- Your agency changes. A new line of business, a new carrier, an acquired book or a new producer team means new fields, workflows and reports.
- HubSpot changes every month. New features arrive constantly. Someone has to know which ones matter for an agency.
- Nobody in-house owns it. Hiring a HubSpot admin is expensive, and the job is rarely full-time at an independent agency.
That's the job we take on.
What you get
Your HubSpot Admin Team, On Call.
We fix it.
One place to go when something isn't working in HubSpot, your AMS sync or your HubSpot for Agents and Brokers setup. We respond within 24 hours. We work directly with HubSpot support and your AMS provider so you don't have to.
We change it.
Need a new renewal workflow, a producer dashboard, a new field from your AMS or a new user set up? Send the request and we build it. Your HubSpot keeps up with how your agency actually works.
We improve it.
We track what HubSpot and AgencyFuse release each month and add what's useful for agencies to your portal. Every improvement we make to HubSpot for Agents and Brokers is added to your account at no extra cost.
What's covered
Everything your agency runs on, covered.
Every program covers your HubSpot for Agents and Brokers solution, your AMS sync through AgencyFuse, and the HubSpot platform itself.
HubSpot for Agents and Brokers
- We fix it: policy and account records, screens, automations, user questions
- We change it: new workflows, fields, record layouts, reports, dashboards, user permissions
- We improve it: new solution features added to your portal at no extra cost
AMS sync (AgencyFuse)
Your AMS is the source of truth for policies, premiums and renewals. We keep that data flowing into HubSpot through AgencyFuse, and we handle the conversation with your AMS provider when something breaks.
- We fix it: sync errors, field mapping issues, working with your AMS provider
- We change it: new or changed field mappings, AMS data reports
- We improve it: new AgencyFuse features and AMS updates applied for you
Supported: AMS360 · QQCatalyst · HawkSoft · Momentum AMP
HubSpot platform
- We fix it: troubleshooting, domains, integrations, HubSpot support tickets
- We change it: admin, optimization, integrations, new user onboarding and training
- We improve it: new HubSpot features that help agencies, across every Hub you own
Requests we handle
The kinds of requests agencies send us.
- "Renewal tasks aren't being created 90 days out anymore."
- "A policy premium in HawkSoft isn't showing up in HubSpot."
- "We hired two CSRs. Can you set them up and train them this week?"
- "I want a dashboard showing which commercial accounts are monoline."
- "We acquired a book of business. Can you help us bring it in?"
- "Can we send an automated email 30 days before a personal lines renewal?"
- "HubSpot released something new. Should we be using it?"
How it works: simple to work with.
1. Send a request.
Email us or submit through our support form. Anyone at your agency can send one.
2. Hear back within 24 hours.
A consultant who knows HubSpot for Agents and Brokers responds and tells you what happens next.
3. We get it done.
Fixes, changes and setups are completed and confirmed with you.
4. Plan ahead together.
On a quarterly call, we review what's working, what's new in HubSpot, and what to build next.
PRICING
Less than the cost of a hire.
A full-time HubSpot admin means salary, benefits, training and turnover. Our programs give you a whole team that knows insurance, for one monthly fee. Pricing is based on how many HubSpot Professional or Enterprise Hubs your agency uses.
Every program includes: 24-hour response · support for HubSpot for Agents and Brokers, AgencyFuse and HubSpot · changes as your agency grows · new features at no extra cost · monthly planning calls · 12-month term
- Support & Managed Services Programs
$2,500/mo
Best for agencies using HubSpot mainly for sales or marketing. Covers any one Professional or Enterprise Hub.
- CHOOSE ANY ONE HUB:
- Sales Hub: producer pipelines, new business, renewals and cross-sell
- Marketing Hub: email campaigns, renewal reminders, lead capture, referral programs
- Service Hub: client service requests, CSR inboxes, service tickets
- Content Hub: your agency website, landing pages and blog
$3,500/mo
Best for agencies running sales and marketing together. Covers any two Professional or Enterprise Hubs.
- CHOOSE ANY TWO HUBS:
- Sales Hub: producer pipelines, new business, renewals and cross-sell
- Marketing Hub: email campaigns, renewal reminders, lead capture, referral programs
- Service Hub: client service requests, CSR inboxes, service tickets
- Content Hub: your agency website, landing pages and blog
$4,500/mo
Best for agencies running sales, marketing, and service in HubSpot. Covers any three Pro or Enterprise Hubs.
- CHOOSE ANY THREE HUBS:
- Sales Hub: producer pipelines, new business, renewals and cross-sell
- Marketing Hub: email campaigns, renewal reminders, lead capture, referral programs
- Service Hub: client service requests, CSR inboxes, service tickets
- Content Hub: your agency website, landing pages and blog
$5,500/mo
Designed for companies that are using multiple platforms for inbound marketing, sales, and customer service.
- PLATFORMS INCLUDED:
- HubSpot Marketing Hub
- HubSpot Sales Hub, Salesforce Sales Cloud or Copper CRM
- HubSpot CMS, WordPress, Squarespace, or Wix
- HubSpot Service Hub
Get a HubSpot admin team without the hire.
Book a 30-minute call. We'll review your HubSpot, your AMS sync and what your team needs, and recommend the right program.
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Questions agency owners ask
How fast do you respond?
Within 24 hours. Our Business Hours are Monday - Friday, 9:00 am to 5:00 pm Eastern Time.
Why not just use HubSpot's own support?
HubSpot support helps with HubSpot features. It doesn't know your HubSpot for Agents and Brokers setup, your AMS sync, or how your agency works. We do, and we open and manage HubSpot tickets for you when needed.
Should we hire a HubSpot admin instead?
For most independent agencies, the work isn't full-time, and one person can't cover HubSpot, AgencyFuse, and your AMS. Our programs give you a team for less than the cost of a hire.
Which AMS platforms do you support?
AMS360, QQCatalyst, HawkSoft and Momentum AMP.
What if we need something big, like a new integration or a book acquisition?
Projects such as these are quoted as separate projects.
How quickly can you start?
As a HubSpot Solutions Partner, if you purchase HubSpot through our process, we can start within two weeks.
Is there a contract?
We deliver our HubSpot for Agents and Brokers Support and Managed Services as a monthly support service.
Do we buy HubSpot from TSI?
We can help you determine which HubSpot software your agency needs by working closely with our dedicated HubSpot Channel Account Manager.